Refund policy

1. Scope

This Refund Policy applies to digital products and services purchased through YB Video, including subscriptions and one-time credit packs.

2. Subscriptions

Subscription charges are made according to the plan and billing period selected at checkout. You may cancel a subscription to prevent future renewals. Cancellation stops future renewals; access and subscription benefits continue until the end of the paid billing period, subject to applicable law.

Subscription upgrades take effect immediately and the full price of the new subscription period is charged. Subscription downgrades are scheduled for the next billing period and do not create an immediate refund or charge.

3. One-time credit packs

One-time credit packs provide digital usage credits. Purchased pack credits are valid for 360 days from purchase unless a different validity period is clearly stated at the time of purchase.

Because credit packs provide immediate access to a digital service, a voluntary refund may be limited once credits have been used. Any mandatory statutory rights that apply remain unaffected.

4. Voluntary refunds

For a voluntary refund request made within 14 days of purchase, YB Video may refund the value of unused, unspent credits from a one-time credit purchase. Credits already spent on video generation are not included in this voluntary refund policy.

For subscription purchases, any voluntary refund request will be reviewed based on the circumstances of the transaction and the service already provided during the paid period. This policy does not create a right to a refund where the applicable law does not provide one.

5. Failed or defective generations

If a paid generation fails because of a technical problem and YB Video has not been charged by the underlying generation provider, the applicable credits will be restored. If a provider has charged YB Video for a failed generation, credits are not automatically restored, but we may review the case and provide an appropriate remedy where warranted.

6. Duplicate or unauthorized charges

If you believe you were charged twice for the same purchase, or charged for a transaction you did not authorize, contact us promptly. We will investigate the transaction and, where appropriate, issue a refund or other correction.

7. Statutory consumer rights

Nothing in this policy limits mandatory consumer rights or remedies under applicable law. Where applicable law provides a statutory right to a refund, withdrawal, cancellation, conformity remedy or other protection, those rights remain unaffected.

8. Refund requests

For a refund or billing request, contact [email protected] and provide your account email address, payment reference, purchase date and a brief description of the issue.

9. Changes to this policy

We may update this Refund Policy from time to time. The version published on this page is the version applicable from its stated update date.